USF PCard
FAQs
Why do I have to submit an itemized receipt?
What is the time frame for submitting statements to PCard Services?
Do I have to submit the same receipts to Travel and PCard Services?
What are the procedures for handling lost receipts?
Where do I submit Cardholder Activity Statements and pending items associated to such?
What if the cardholder is unavailable to sign the monthly Cardholder Activity Statement?
What can I do if a Cardholder Activity Statement is not accessible to me in FAST?
Oops! I just approved a charge in FAST by mistake. Can I change the status back to Staged?
I have a charge that is not mine. I think the charge may be fraudulent. What should I do?
What is a good/correct account code to use for a given PCard charge?
What is an itemized receipt?
Itemized receipts provide important detail about a business transaction such as: the
vendor or provider name, service received or item purchased to include the quantity
of item(s) and/or service(s), price per unit of item(s) and/or service(s), date of
service and total amount of expense.
Why do I have to submit an itemized receipt?
Formal regulations outlined in USF's Procurement Card (PCard) Guidelines Manual under
the Required Documentation topic states: A receipt or substitute documentation must support each purchase. It should include the vendor name, transaction amount, purchase date, business purpose,
and an itemized description of the item(s). The aforementioned information assists
departments, auditors and other applicable personnel with verifying the accuracy and
relevance of each PCard transaction as official USF business.
What is the time frame for submitting statements to PCard Services?
All supporting documentation must be scanned or mailed to PCard Services no later
than the last day of each month using the "Statement Date" on Cardholder Activity
Statements as a reference. For instance, if the statement date is 06/04/2014; then
the Cardholder Activity Statement should be submitted by 06/30/2014.
Do I have to submit the same receipts to Travel and PCard Services?
If expenses purchased by PCard are supported by a Travel Authorization (TAR) or Travel
Expense Report (TER), receipts do not have to be sent along with the monthly Cardholder
Activity Statement under the following conditions:
- The reconciler has associated charges to a TAR or TER in FAST and the applicable report number appears next to related transactions on the Cardholder Activity Statement.
- If the TAR or TER number does not appear next to the applicable charge, reconcilers can submit the actual reports with receipts or a copy of the U_PCARD_TRAVEL query from FAST.
Conversely, if travel related expenses are not supported by a TAR or TER; each transaction will require an itemized receipt for submission to PCard Services.
What are the procedures for handling lost receipts?
Receipts are required for all purchases; including travel-related charges, regardless
of the amount. The cardholder must make every reasonable effort to obtain an itemized
receipt from the vendor, including a duplicate receipt if the original is lost. In
rare cases where the receipt cannot be obtained as substantiation, the Request for
Exception to Required Receipt form must be completed by the cardholder and approved
by the department head. Acceptance of this form is subject to the PCard (Purchasing)
Manager's approval. Repeated failure to provide receipts could result in the loss
of PCard privileges and/or personal liability for the charge.
Where do I submit Cardholder Activity Statements and pending items associated to such?
If submitting statements and receipts by email, send scanned documents to pcardreceipts@usf.edu.
If submitting statements and receipts through campus/interoffice mail: keep the originals at your department and send a copy of the statements and receipts to PCard Services, SVC1073.
Reconcilers and cardholders should send pending documentation (missing and inadequate receipts, justifications, signature issues, etc.) to the PCard Services requester or pcardcompliance@usf.edu unless submission instructions to the contrary are provided.
What if the cardholder is unavailable to sign the monthly Cardholder Activity Statement?
If the cardholder is temporarily unavailable for signature, write "cardholder is temporarily
unavailable" on the cardholder signature line along with an approximate return date.
Upon the cardholder's return, have them sign a copy of the Cardholder Activity Statement
and send it to PCard Services. If the cardholder is no longer available, please write
"no longer employed at USF".
What can I do if a Cardholder Activity Statement is not accessible to me in FAST?
Contact PCard Services by phone or email for instruction.
Oops! I just approved a charge in FAST by mistake. Can I change the status back to
Staged?
A small window of opportunity exists to correct unintentional approvals. The FAST
system automatically updates at the bottom of every hour (8:30, 9:30, 10:30, and so
on). Please contact PCard Services as soon as you realize your mistake http://www.usf.edu/business-finance/purchasing/contact-us/contact-pcard.aspx or pcardcompliance@usf.edu. If PCard Services is not able to resolve this matter; the department will have to
do a journal entry to correct it.
I just received an email from FASTPRO that says, "I have outstanding charges." How
do I know what charges are being referred to?
The automated emails (Travel and Non-travel PCard reconciliation notifications) from
FASTPRO are reminders that charges have been left unapproved in the FAST system for
more than 7 days. These emails have an attachment showing you exactly what is pending,
how to resolve the matter and contact information. Cardholders, reconcilers and other
stakeholders can also view outstanding PCard module charges in FAST using Purchasing's
Reconcile Statement function. The notices are sent to cardholders and reconcilers
mainly, but may also include college unit designees on up to the Vice President level
depending on how long the charges have been outstanding.
I am having issues with an unapproved PCard charge. What should I do?
Occasionally, there may be an issue with a charge – the product has not arrived, the
vendor has billed us incorrectly, etc. You have been in contact with the vendor and
they are agreeable to fixing your situation but you can't approve the charge until
everything has been corrected. Please use the comments section in FAST (column to
the left of Budget Status). Clicking on it will open a dialog box. Please give as
many details as you can and remember to hit save!
I have a charge that is not mine. I think the charge may be fraudulent. What should
I do?
- Call JPMorgan Chase at (800)316-6056 inside USA or (847)488-3748 outside USA
- If the account needs to be closed, verify the mailing address on the account.
- If the address needs to be changed, contact PCard Services and we will update your mailing address and close the account for you.
- Fill out and Submit an Account Closure Form to PCard@usf.edu.
I received an email for a PCard charge in Budget error on a voucher. What does this
mean? What should I do?
When reconcilers approve PCard charges a budget check is initiated. These charges
go through a voucher build process every hour and the budget check will fail occasionally
when funds are insufficient, creating a budget error. PCard Services contacts the
cardholder's reconciler and the department's financial contact to assist in resolving
the budget error. The department needs to provide budget or an alternate chartfield
to resolve the budget error within three business days of the notification. Budget
errors need to be resolved by month end. The aforementioned three business days may
be reduced if the budget error occurs on the last day of the month.
What is a good/correct account code to use for a given PCard charge?
The account code used is based on the product/service being purchased. Please refer
to the following resources:
Chart of Accounts
Expenditure Guide Matrix