Policies

Reporting Concerns

USF Health promotes an environment of open communication and collaboration in achieving its mission to envision and implement the future of health. Together through talent and innovation, USF Health is integrating research, education and health care to reach our shared value - making life better.  Communicate your ideas for improvements with your Supervisor, Manager, Director, Chair or Dean.

If you have questions about policies, best practices and/or regulations applicable to USF Health activities, please contact us via phone or email.

Compliance/Billing Integrity: healthcompliance@usf.edu or (813) 974-8090.

USF Health community members have a duty to report any possible violations of law, policies and/or the Code of Conduct. The University of South Florida and USF Health are committed to ensuring that anyone can raise concerns without fear of being disciplined or retaliated against for doing the RIGHT thing. We only ask that you provide us details concerning the facts of the possible violation(s). For more information, please see Policy 0-020, USF Retaliation, Retribution or Reprisals Prohibited.

Reports of potential problems or concerns may be submitted to:

  • Your Supervisor, Manager, Director, Chair or Dean;
  • The Healthcare Compliance Office (813) 974-8090 or healthcompliance@usf.edu; or 
  • The University provides a hotline for anonymous reporting of activities which may involve misconduct, fraud, abuse, and other violations of USF policies.   EthicsPoint is staffed by a third party vendor and available 24/7 by calling (866) 974-8411 or reports can be made online.

All reports of potential problems shall be taken seriously and handled in the strictest confidence. USF Health actively reviews and addresses all concerns raised. The initial response is to explore the issue and identify actual problem(s); provide any indicated training or clarification; and develop or initiate corrective actions. Corrective actions may include implementing system changes to prevent similar problems from recurring, making prompt restitution of any over payments, notifying appropriate parties of the error or violation, and/or disciplinary action.