We offer several certificate programs that provide on-the-go learning when you need it. Upon completing each program, you will receive a digital badge, certificate and/or credit in your official employee training record (GEMS).
Please note: The certificate programs listed here are offered through HR's Talent Development team and were specifically designed to align with the needs of USF employees. Additional certificate programs are also available through Corporate Training and Professional Education (CTPE). These programs are available to general public for a fee, but have been discounted to little or no cost for USF employees through a partnership with the Employee Success Center. Click here to find additional topics available through our exclusive partnership with CTPE.
If you have questions or concerns, please email us at training@usf.edu. We will be happy to assist you.
| Program | Audience | Format |
|---|---|---|
| Service Brilliance | Individual Contributors/Leaders |
Instructor-led and cohort-based |
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Service Brilliance Details & Enrollment Through engaging and interactive workshops, employees will embark on their customer service journey to refresh and refine their customer service skills. This touchpoint clarifies the expectations that employees are expected to uphold when performing their job duties and interacting with others. This program is designed for anyone who interacts with people at the University. Please inquire future cohort opporutinies via email. Visit the Service Brilliance web page to learn more. |
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| Leadership Foundations | New and Aspiring Leaders |
Instructor-led and cohort-based |
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Leadership Foundations Details & Enrollment This 8-week leadership program for new leaders focuses on the practical aspects of leadership by emphasizing real-world implementations of proven strategies and research-based perspectives to foster effective leadership within an organizational setting. Cost: There is a $150 program fee payable by the participant's college/department via chartfield. Registration: Visit the Leadership Foundations webpage to learn more and complete an intake form. |
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| FranklinCovey Learning Tracks | Individual Contributors/Leaders |
Instructor-led |
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FranklinCovey Learning Tracks Details & Enrollment Unlock your potential by enrolling in one or more of our FranklinCovey Learning Tracks and gain access to the powerful FranklinCovey All Access Pass®. This exclusive opportunity offers you a curated suite of world-class courses, designed to elevate your skills and leadership capabilities. Available tracks include (1) Change (2) Strategic Leadership (3) Project Management (4) Individual Effectiveness.
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| HR Academy | HR Practitioners |
Instructor-led |
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HR Academy Details HR Business Partner training via HR Academy. The HR Academy is a cohort program committed to nurturing employee potential, honing in on capabilities, and empowering employees to become the architects of positive change within the university. Through an immersive and interactive learning experience, HR Academy explores best practices and cutting-edge strategies in the realm of human resources. Topics cover core HR elements as well as customer service. There is additional content for first time leaders. Please note that to enroll in this program, you must currently hold a Human Resources role within the university. This requirement ensures that participants can fully benefit from the curriculum and apply it to their HR responsibilities. |
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| Effective Communication | Individual contributors/Leaders |
Online & self-paced; 5 courses |
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Effective Communication Details & Enrollment Effective communication is a skill that can be learned, practiced and continuously improved. The courses in this series provide a mix of resources to help the participant deliver the intended message, give and respond to feedback, persuade others and communicate under different circumstances. Program Course: Interpersonal Communication (LinkedIn Learning 37 minutes) Click here to access the effective communication series in USF Employee Learning. Job aid: Enrolling and Receiving Badge inside of USF Employee Learning https://www.usf.edu/hr-training/documents/certificate-badge-jobaid.pdf |
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| Employee Motivation for Employees |
Individual contributors | Online & self-paced; 5 courses |
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Employee Motivation (Employee Track) Details & Enrollment The track for employees focuses on self-introspection and self-motivation in the work place. People have different motivators at work, and the reasons are multifaceted beyond
the paycheck. Work extends into all areas of life and happiness. Contrary to popular
belief, it’s not just the supervisor’s role to motivate employees – there are many
opportunities and strategies that employees can utilize to motivate themselves overall.
This series is for employees who want to better understand how they can work on all
aspects of motivation. Motivation can come from many areas. Likewise, many aspects
of life may hamper motivation. Therefore, this series covers a wide range of whole-person
solutions for use in life and work. Click here to access the employee motivation series for EMPLOYEES in USF Employee Learning. Job aid: Enrolling and Receiving Badge inside of USF Employee Learning https://www.usf.edu/hr-training/documents/certificate-badge-jobaid.pdf |
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| Employee Motivation for Supervisors |
Leaders |
Online & self-paced; 7 courses |
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Employee Motivation (Supervisor Track) Details & Enrollment The track for supervisors focuses on what those in leadership positions can do to motivate and engage their employees. Employee motivation refers to the intrinsic enthusiasm and drive to accomplish activities.
It is that internal drive and complex force that causes an individual to decide to
take action. The trick for supervisors is to figure out how to inspire employee motivation
at work. This series for supervisors begins with a broad overview that covers the
many topics that need to be considered for employee motivation. Specific courses then
delve deeper into the topics covered in the broad overview. Click here to access the employee motivation series for SUPERVISORS in USF Employee Learning. Job aid: Enrolling and Receiving Badge inside of USF Employee Learning https://www.usf.edu/hr-training/documents/certificate-badge-jobaid.pdf |
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| Problem Solving | Individual contributors/Leaders | Online & self-paced; 5 courses |
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Problem Solving Details & Enrollment Problem solving involves a spectrum of processes, including generating ideas, evaluating,
making decisions, and implementing a solution. Often, we are only treating a symptom
instead of addressing the core problem. For this reason, it is important to thoroughly
investigate and think outside of the box. A creativity course has been included, as
creativity is an important aspect in problem solving. It allows you to see things
from all angles, helping to generate novel ideas or solutions to problems. A dedicated
course on brainstorming will focus on creating effective group sessions by combining
creativity, problem solving, and group discussion. The final course pulls all of the
previous ideas together with some concrete examples. It wraps up with tips on presenting
your new solution to your audience and stakeholders. Click here to access the problem solving series in USF Employee Learning. Job aid: Enrolling and Receiving Badge inside of USF Employee Learning https://www.usf.edu/hr-training/documents/certificate-badge-jobaid.pdf |
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| Conflict Management | Individual contributors/Leaders | Online & self-paced; 6 courses |
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Conflict Management Details & Enrollment Effective conflict management is a critical skill set for success in the workplace
and in life. When harnessed effectively, conflict can be a force that strengthens
the work culture and Click here to access the conflict management series in USF Employee Learning. Job aid: Enrolling and Receiving Badge inside of USF Employee Learning https://www.usf.edu/hr-training/documents/certificate-badge-jobaid.pdf |
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